Which is an example of therapeutic communication?

• A. Interrupting to give orders
• B. Repeating the patient's complaint to make them aware you heard and understand
• C. Praising the patient
• D. Changing the subject

Answer: (B)

Therapeutic communication hinges on actively listening and validating what the patient is saying. Repeating the patient’s complaint shows you heard them and understand the concern, which builds trust, reduces uncertainty, and helps ensure you’ve captured the issue accurately. This reflection also invites the patient to expand or clarify details, guiding your assessment and the next steps in a patient-centered way.

Interrupting to give orders can disrupt the conversation and feel coercive, which undermines rapport. Praising the patient, while positive, doesn’t necessarily address the clinical concern or demonstrate understanding of their specific issue. Changing the subject avoids addressing what the patient is expressing and stalls meaningful communication.